Refund policy

Refund Policy — LIMINATE

Version 3.0 — Effective August 23, 2026

LIMINATE SRL — Avenue Reine Astrid 59 A, 1780 Wemmel, Belgium
BCE: 0787.743.829 — VAT: BE 0787.743.829 — Contact: contact form (subject: "Refund")


30-day money-back guarantee (LIMINATE voluntary policy)

We stand behind LUCID. If your box arrives and you decide it is not for you, we accept the return of unopened boxes within 30 calendar days of delivery for a full refund of the product price.

This 30-day window is a voluntary policy — it goes beyond the 14-day statutory withdrawal right under EU law. It exists because we would rather you keep only what serves you.

Conditions:

  • The box must be unopened and its seal intact.
  • Request must be initiated within 30 days of delivery.
  • Return shipping is at your cost, tracked service required.
  • Refund is processed within 14 days of receipt of the returned box.

14-day statutory withdrawal (EU legal minimum)

Independently of our 30-day guarantee, under Article VI.47 of the Belgian Code of Economic Law, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without providing any reason and without penalty other than return shipping costs. Our 30-day money-back guarantee simply extends this window.

To exercise your withdrawal right you may use our model withdrawal form, though you are not required to: any unambiguous statement is sufficient.

Important exception — opened food supplements

Under Article VI.53 of the Belgian Code of Economic Law, both the statutory 14-day withdrawal right and our voluntary 30-day guarantee do not apply to sealed food supplement products whose seal has been broken after delivery, for reasons of hygiene and consumer health protection.

Consequently: an opened box of LUCID cannot be returned or refunded.

Books (LIMINATE Library)

Books purchased through the LIMINATE Library follow our 30-day return window, provided the book is returned in its original condition, unread, and in its original packaging.

How to request a return

  1. Email us via the contact form (subject: "Refund") within 30 days of receipt, mentioning your order number and reason for return.
  2. We reply within 24 business hours with a return authorization and instructions.
  3. Ship the product back to the address we provide, at your own cost, using a tracked service.
  4. Once we receive and inspect the returned item, refund is processed within 14 days to the original payment method.

Damaged or defective items

If your box arrives damaged, defective, or with missing items, email contact form (subject: "Refund") within 48 hours of delivery. Include:

  • Your order number
  • Photos of the damage
  • A brief description

We ship a replacement at our cost or issue a full refund, at your choice.

Subscription cancellations (The Commitment)

The Commitment subscription can be paused, skipped, or cancelled at any time via your customer account, at no cost. Boxes already shipped follow the standard return policy above.

No refund is issued for boxes already dispatched at the time of cancellation — you receive that box, and no further boxes are shipped.

Refund processing time

Once approved, refunds appear on your statement within:

  • 3 to 5 business days for card payments
  • 1 to 3 business days for PayPal, Apple Pay, Google Pay, Bancontact
  • Up to 10 business days for bank transfer

Questions

contact form (subject: "Refund") — response within 24 hours (Monday–Friday).


This Refund Policy is separate from our Shipping Policy — see /policies/shipping-policy for delivery details.